HAVENCE STUDIO

Privacy Policy

Effective Date: November 2, 2026

Havence Studio ("Havence," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit havencestudio.com, create an account, purchase memberships, book classes, or interact with our services.

1. Information We Collect

We may collect the following information:

  • Personal information: Name, email address, telephone number, mailing address, and date of birth.

  • Account information: Login credentials, membership status, and customer preferences.

  • Booking information: Class reservations, attendance history, cancellations, and waitlist activity.

  • Payment information: Billing details, transaction history, and payment information processed through our authorized payment providers.

  • Fitness and safety information: Information you voluntarily provide concerning physical limitations, injuries, or other considerations relevant to class participation.

  • Website information: IP address, device information, browser type, cookies, and website interactions, where applicable.

  • Communication preferences: Email subscriptions, SMS consent records, and customer service correspondence.

We collect information directly from you and, where applicable, through our booking, payment, and marketing service providers.

2. How We Use Your Information

We use personal information to:

  • Create and manage customer accounts.

  • Process memberships, class packages, and payments.

  • Manage reservations, attendance, and waitlists.

  • Send booking confirmations, schedule updates, and important account notifications.

  • Provide customer support.

  • Communicate studio announcements, promotions, and special events where permitted.

  • Improve our services and customer experience.

  • Maintain studio safety, prevent fraud, and comply with applicable laws.

3. SMS Communications and Consent

Havence Studio may send text messages relating to class reservations, membership updates, customer support, studio announcements, and promotional offers.

Marketing text messages will be sent only when the recipient has provided the required consent.

  • Consent to receive marketing text messages is optional and is not a condition of purchasing any goods or services.

  • Message frequency may vary.

  • Message and data rates may apply.

  • Reply STOP to opt out of text messages.

  • Reply HELP for assistance or contact info@havencestudio.com.

We do not sell or share mobile phone numbers or SMS opt-in consent information with third parties for their own marketing or promotional purposes. We may share this information with service providers solely to deliver communications on our behalf.

4. Email Communications

We may send transactional emails concerning purchases, bookings, account activity, and important service updates.

Promotional emails may be sent where permitted by law. You may unsubscribe from promotional emails using the unsubscribe link provided in those messages.

5. Payment Processing

Payments are processed through authorized third-party payment processing services.

Havence Studio does not intentionally store complete payment card numbers on its own website servers. Payment information may be collected, processed, and retained by our payment providers in accordance with their security standards and privacy practices.

6. Third-Party Service Providers

We may use third-party providers to operate our business, including:

  • Mariana Tek for membership management, customer accounts, and class bookings.

  • Xplor Growth for marketing automation and communications.

  • Payment processing providers.

  • Website hosting, analytics, and other operational service providers.

These providers may access information necessary to perform services for Havence Studio, subject to applicable contractual and legal requirements.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support functionality, understand website activity, and improve the customer experience.

You may manage certain cookie preferences through your browser settings and any consent controls made available on our website.

8. Data Retention and Security

We retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, and comply with legal obligations.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No method of electronic storage or transmission can be guaranteed completely secure.

9. Your Privacy Choices

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information.

You may also update communication preferences or withdraw consent for promotional communications.

To submit a privacy request, contact info@havencestudio.com.

We may need to verify your identity before processing certain requests, and some information may need to be retained for legitimate business or legal purposes.

10. Children's Privacy

Our online account and booking services are not directed to children under 13. We do not knowingly collect personal information online from children under 13 without appropriate parental consent.

If you believe a child has submitted personal information improperly, please contact us.

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will be posted on our website with an updated effective date.

12. Contact Us

Havence Studio

Denver, Colorado

Website: https://havencestudio.com

Email: info@havencestudio.com